Responsible Gaming

Responsible gaming at Casino on betcasino-ca.com is based on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. Our goal is to provide clear information, practical tools, and access to support so that every player can make conscious, informed decisions about how, when, and how much they play. We encourage you to treat your play as paid entertainment, to set personal limits in advance, and to stop when it is no longer fun. If you ever feel that gambling is affecting your wellbeing, finances, or relationships, Casino will support you with account controls, self-exclusion options, and connections to independent professional help.

Risk Awareness

Understanding the risks associated with gambling is essential to staying in control. Most people play for fun, but for some, gambling can become a problem that affects finances, health, and family life. Please review the potential warning signs below and use the self-assessment questions to reflect honestly on your behaviour.

Possible Signs of Problem Gambling

• Increasing time and money spent: You gamble more frequently, increase your stakes, or chase losses to "win back" money.
• Preoccupation with gambling: You often think about gambling when you are not playing, plan your next session, or feel restless until you can log in.
• Spending beyond your budget: You gamble with money needed for bills, rent, food, credit payments, or other essential expenses.
• Borrowing or using debt to gamble: You borrow from friends or family, use credit cards, loans, or overdrafts to fund your gambling.
• Hiding your behaviour: You lie or are vague about how much time or money you spend, delete transaction histories, or open multiple accounts.
• Emotional impact: You feel guilt, shame, anxiety, depression, or irritability related to your gambling, especially after losing.
• Impact on daily life: Gambling interferes with work, studies, sleep, relationships, or caring responsibilities.
• Repeated unsuccessful attempts to stop: You try to cut down or quit gambling but repeatedly return and lose control again.

Self-Assessment: Check Your Gambling Behaviour

The following questions are for your personal reflection. Answer them honestly with "yes" or "no". If you answer "yes" to several questions, consider using our tools or contacting a support service listed below.

• Do you ever gamble with money that you cannot comfortably afford to lose?
• Do you chase losses by continuing to play to try to recover previous losses?
• Has gambling caused you to fall behind on bills, rent, loans, or other financial commitments?
• Have you ever borrowed money, sold belongings, or used credit specifically to fund gambling?
• Do you hide or downplay the amount of time or money you spend on casino games from family or friends?
• Do you feel anxious, irritable, or restless when you try to cut down or stop gambling?
• Has gambling affected your work, studies, or personal relationships in a negative way?
• Do you often gamble longer than you intended, or return quickly after you have said you will stop?

Important: This self-check is not a clinical diagnosis. If you are concerned, we strongly recommend contacting one of the professional services listed in the Support Resources section for a confidential discussion.

Limits & Tools

Casino on betcasino-ca.com provides a range of responsible gaming tools so that you can stay in control of your play. These tools may vary slightly between our Ontario-regulated platform (operated by Casino Operations ON Ltd. under AGCO/iGaming Ontario oversight) and our Rest of Canada (RoC) platform (operated by Casino International N.V. under Kahnawake and Curaçao licences), but the principles are the same: you decide your limits in advance, and we enforce them.

Setting Deposit Limits (Daily, Weekly, Monthly)

1. Access your account settings:
   • Log in to your player account at https://betcasino-ca.com.
   • Go to "My Account" or "Profile" in the main menu.
   • Select the "Responsible Gaming" or "Limits" section.
2. Choose the type of deposit limit:
   • Select Daily Limit, Weekly Limit, and/or Monthly Limit.
   • These limits define the maximum total amount you can deposit to your Casino balance in each period.
3. Enter specific amounts:
   • Enter realistic amounts based on money you can afford to lose (e.g., CA$20 per day, CA$100 per week, CA$250 per month).
   • Make sure these amounts do not impact your living expenses, savings, or debts.
4. Confirm and activate:
   • Review your chosen limits and click "Save" or "Confirm".
   • We will send an on-screen confirmation, and in some cases an e-mail, once the new limits are active.
5. Changes and cooling-off:
   • You may lower your limits at any time; reductions usually apply immediately.
   • If you request to increase or remove a limit, a mandatory cooling-off period may apply (for example, 24 hours or more) before the higher limit takes effect, and in some jurisdictions you may need to reconfirm the change.

Time Spent Limits and Session Timers

Time-based tools help you manage how long you play during each visit.

• Session timer:
  • In "My Account" -> "Responsible Gaming" -> "Time Limits", you can set a maximum session duration (for example, 30, 60, or 120 minutes).
  • When the set time is reached, a message will appear and you may be automatically logged out or prompted to take a break before continuing.
• Reality checks:
  • Enable periodic on-screen reminders (e.g., every 15, 30, or 60 minutes).
  • These reminders indicate how long you have been playing and your net result (win/loss) for the period, giving you a moment to reconsider whether to continue.

Short Breaks ("Time-Out" Function)

If you feel you need a short pause from gambling, you can activate a temporary time-out.

1. Locate the Time-Out option:
   • Log in and go to "My Account" -> "Responsible Gaming".
   • Select "Time-Out", "Cool-Off" or similar wording (naming may vary by jurisdiction).
2. Select the duration:
   • Choose from available time-out periods such as 24 hours, 48 hours, or 72 hours.
   • Some platforms may also offer custom short breaks (e.g., up to 30 days).
3. Confirm your decision:
   • Review the consequences (for example: unable to deposit or play during the time-out, limited or no promotional communications).
   • Click "Confirm" to start the time-out immediately.
4. During the time-out:
   • You will not be able to place bets or make deposits with Casino via betcasino-ca.com on the relevant platform.
   • You may continue to receive essential account communications (for example, about withdrawals or security issues), in accordance with applicable law.

Note: Limits and tools are designed as a support mechanism and do not replace your personal responsibility. If you find that limits and short breaks are not sufficient, consider using the self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel that they are at risk of, or already experiencing, gambling-related harm. By choosing self-exclusion, you ask us to block your access to Casino on betcasino-ca.com for a defined minimum period, which cannot be lifted early. The options and procedures may differ slightly between our Ontario-regulated site and our RoC/offshore sites, but the following general steps apply.

How to Request Self-Exclusion

1. Access the Self-Exclusion section:
   • Log in to your account (if you are able to do so safely).
   • Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
   • If you cannot find this option or cannot log in, contact our support at [email protected].
2. Choose the exclusion period:
   • Select a fixed period from at least 6 months up to several years, or a lifetime exclusion where offered.
   • Common options include 6 months, 1 year, 2 years, 5 years, or permanent exclusion.
   • For Ontario players, we may also refer you to provincial or third-party self-exclusion programs in line with AGCO/iGO standards.
3. Confirm and finalize the request:
   • Read the explanation of consequences carefully (including access, funds, and communications).
   • Tick the box or type the confirmation phrase as requested to acknowledge that you understand the terms.
   • Click "Confirm" to activate self-exclusion. You may receive a confirmation e-mail or on-screen notice.
4. Alternative: Contact support:
   • If you prefer, you may request self-exclusion via e-mail at [email protected].
   • For your protection, we may need to verify your identity before applying self-exclusion to your account(s).

Consequences of Self-Exclusion

• Account access:
  • You will not be able to log in to your Casino account on betcasino-ca.com for the duration of the self-exclusion.
  • Attempts to create new accounts with the same or similar details may be detected and blocked, in line with our policies and regulatory requirements.
• Deposits and play:
  • You will not be able to deposit funds or place any bets or wagers.
  • Promotional and marketing communications will be stopped where technically and legally possible.
• Existing balance and withdrawals:
  • You retain the right to request withdrawal of any remaining real-money balance, subject to our standard verification and withdrawal procedures.
  • In order to protect you, we may process withdrawals without reactivating gameplay access.
  • Bonus balances may be treated in accordance with our published bonus terms at https://Casino.com/en-ca/bonus-terms.
• Duration and reactivation:
  • Self-exclusion cannot be lifted before the minimum period ends.
  • For non-lifetime exclusions, reactivation (if allowed) may require a formal review and an additional cooling-off period once you request it.
  • For lifetime self-exclusion, your account will remain permanently closed for gambling; in most cases it cannot be reopened.

Important legal note: While Casino will use reasonable efforts and technical measures to enforce self-exclusion on betcasino-ca.com, you also have a responsibility not to attempt to circumvent these measures. For broader protection, we strongly recommend using provincial or national self-exclusion schemes and blocking software, as described in the Support Resources section.

Support Resources

Professional, confidential support is available both locally in Canada and internationally. Casino encourages all players to seek independent advice if they feel that gambling is negatively affecting their lives. The services below are separate from Casino and provide non-judgmental information, counselling, and referral to treatment where appropriate.

Local Support in Canada

ConnexOntario (Ontario residents)

• Service: Free and confidential information and referral service for mental health, addictions, and problem gambling.
• Phone: 1-866-531-2600 (toll-free within Ontario).
• Website: https://connexontario.ca
• Channels: Phone, live chat, and e-mail.
• Hours: 24 hours a day, 7 days a week.
• Languages: Primarily English; access to services in French and other languages through interpretation resources.

Provincial Help Lines and Programs (examples)

• British Columbia:
  • BC Gambling Support Line: 1-888-795-6111 (24/7, confidential).
  • Information: https://www.bcresponsiblegambling.ca
• Alberta:
  • Alberta Health Services Addiction Helpline: 1-866-332-2322 (24/7).
• Quebec:
  • Gambling: Help and Referral (Jeu: aide et référence): 1-800-461-0140 (24/7, French and English).
  • Information: https://www.jeu-aidereference.qc.ca
• Other provinces/territories:
  • Most provinces provide dedicated problem gambling help lines and services. Visit the Responsible Gambling Council at https://responsiblegambling.org for links to provincial programs across Canada.

Responsible Gambling Council (RGC) - Canada-wide information

• Website: https://responsiblegambling.org
• Role: Education, tools, and resources on safer gambling for players and families.

International Support Organizations

External Self-Exclusion Schemes and Blocking Tools

• National/Regional Self-Exclusion Schemes (examples outside Canada):
  • United Kingdom - GAMSTOP: Free, multi-operator online self-exclusion for UK-licensed gambling sites. Website: https://www.gamstop.co.uk.
  • Spain - RGIAJ Registry: National self-exclusion register managed by the Spanish regulator (Dirección General de Ordenación del Juego).
• Blocking software and apps:
  • Gamban: Device-based blocking software that prevents access to many gambling sites and apps worldwide. Website: https://www.gamban.com.
  • BetBlocker: Free blocking software that allows you to set a restriction period during which gambling websites and apps are blocked. Website: https://www.betblocker.org.
  • Consider using these tools in addition to our self-exclusion to reduce the risk of accessing other operators.

Family and Affected Others Support

• Many of the services listed above, including ConnexOntario and the Responsible Gambling Council, also offer resources for family members and friends affected by someone else's gambling.
• Gam-Anon is a support fellowship for relatives and friends of people with a gambling problem. Website: https://www.gam-anon.org.

Confidentiality and Professional Help: Contacts with these external organizations are typically confidential and may be anonymous. Casino does not receive information about what you discuss with them. They are independent from us and can provide objective guidance, counselling, and referrals to specialist treatment services in Canada and internationally.

Help for Family

Gambling problems can affect partners, children, parents, and friends. If you are worried about someone who plays on Casino or with other operators, support is available for you as well. You are not responsible for another adult's behaviour, but you can encourage them to seek help and you can protect your own wellbeing.

How to Talk to Someone About Their Gambling

• Prepare and choose the right moment:
  • Pick a calm, private time when the person is not actively gambling or under the influence of alcohol or drugs.
  • Plan what you want to say in advance, focusing on specific concerns rather than accusations.
• Use supportive, non-judgmental language:
  • Describe how their gambling affects you and others, using "I" statements (for example: "I feel worried when...").
  • Avoid labels such as "addict" or "irresponsible", which may cause defensiveness.
• Encourage professional help:
  • Offer to review this responsible gaming page together and explore the tools available (limits, self-exclusion).
  • Suggest contacting services like ConnexOntario or Gambling Therapy and, if appropriate, offer to accompany them or sit with them while they call or chat.
• Set clear boundaries:
  • Decide in advance what you are and are not willing to do (for example, not lending money to cover gambling losses).
  • Communicate these boundaries calmly and consistently.

Support Groups and Resources for Families

• Gam-Anon:
  • International fellowship offering meetings and resources for families and friends of problem gamblers.
  • Website: https://www.gam-anon.org
• Online forums and chats:
  • Gambling Therapy offers online forums and support groups for affected others: https://www.gamblingtherapy.org.
  • Some provincial services in Canada provide online resources, group sessions, and family counselling; see responsiblegambling.org for local links.

Recommended Next Steps

• Contact a professional:
  • Reach out to a problem gambling helpline (for example, ConnexOntario at 1-866-531-2600 for Ontario, or your provincial service) to discuss options for both you and your loved one.
  • Consider consulting a psychotherapist, psychologist, or counsellor experienced in addiction or behavioural issues.
• Protect your finances and safety:
  • Review your own financial accounts, joint accounts, and credit cards, and seek financial advice if necessary.
  • If you feel at risk of harm, contact local emergency services or domestic violence support organizations.
• Self-care:
  • Prioritize your mental and physical health. Support groups and counselling can help you cope with stress, guilt, or anger related to another person's gambling.

Operator's Commitment

Casino, operated on betcasino-ca.com by Casino Operations ON Ltd. (for Ontario) and Casino International N.V. (for Rest of Canada under Kahnawake and Curaçao licences), is committed to high standards of responsible gaming consistent with Canadian regulatory expectations, including those of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO), and the Kahnawake Gaming Commission.

Internal Risk-Check Procedures

• Behavioural monitoring:
  • We may use automated tools and manual reviews to monitor certain patterns of play that can indicate increased risk, such as very long sessions, rapidly increasing deposits, frequent declined deposits, and repeated attempts to reverse withdrawals where such features exist.
  • These tools are designed to identify potential issues early and are used in accordance with privacy and data protection requirements, as described in our Privacy Policy at https://Casino.com/en-ca/privacy-policy.
• Warning messages and in-product information:
  • We may display responsible gaming reminders, links to support resources, and warnings when you reach certain thresholds (for example, after extended play or high cumulative deposits).
  • Reality checks and session reminders are used to prompt you to consider taking a break or setting stricter limits.
• Account interventions:
  • In some cases, we may temporarily restrict features (for example, limiting deposit options or preventing bonus offers) if we identify behaviour that appears inconsistent with safe play.
  • Where legally required or appropriate, we may recommend self-exclusion or apply certain protective measures to your account.

When We May Contact You Proactively

Subject to applicable laws and licence conditions, our responsible gaming or customer support team may reach out to you if:

• We observe patterns that strongly suggest a risk of gambling-related harm, such as unusually high or rapidly escalating losses over a short period, repeated attempts to cancel self-imposed limits, or persistent play despite previous warnings.
• We receive information from you, or from verified third parties, indicating that you may be experiencing gambling-related difficulties.

Any such contact will be:

• Support-focused: The purpose is to provide information, encourage the use of responsible gaming tools, and suggest contacting professional support services.
• Respectful and confidential: We will not disclose details of your gambling to others without your consent, except where we are legally required to do so (for example, to regulators, law enforcement, or financial intelligence agencies such as FINTRAC in connection with anti-money laundering obligations).
• Aligned with regulation: Our procedures are designed to comply with applicable laws, including AGCO/iGO standards for Ontario and the requirements of the Kahnawake Gaming Commission and Curaçao Gaming Control Board.

Updates

Casino may update this Responsible Gaming page from time to time to reflect changes in legislation, regulatory guidance, internal policies, or the tools and services we offer. We encourage you to review this page regularly so that you remain informed about the most current responsible gaming measures available to you.

• Notification methods:
  • Significant changes may be communicated via:
    • E-mail to the address registered to your account, where appropriate.
    • Website notices or banners displayed after you log in.
    • Updates to our terms and conditions, accessible at https://Casino.com/en-ca/terms, and related policy pages (including responsible gaming, privacy, AML/KYC).
• Priority of information:
  • In the event of any inconsistency between this page and the applicable laws, regulations, or licence conditions, those legal requirements will prevail.

Last updated: 06 November 2025 (intended to remain current through at least early 2026, subject to further updates as required).

Contact & Feedback

If you have questions about responsible gaming, wish to request support, or would like to provide feedback regarding our responsible gaming measures, you can contact us as follows:

• E-mail (Responsible Gaming & Support): [email protected]
• Phone: A dedicated phone number is not specified at this time; please contact us by e-mail, and we will provide the most appropriate contact method based on your location and needs.

You may also contact relevant regulators regarding broader concerns:

• AGCO licence status (Ontario): https://agco.ca/status
• iGaming Ontario player disputes (Ontario): https://igamingontario.ca/en/player/player-disputes
• Kahnawake Gaming Commission complaints (RoC/offshore): https://gamingcommission.ca/complaints.htm

Feedback and self-control requests: If you write to us regarding self-control (for example, to request limits, time-outs, or self-exclusion), please:

• Use the subject line "Responsible Gaming - Support Request".
• Include your full name, registered e-mail address, and any relevant account details.
• Clearly state the type of support you are requesting (such as deposit limit reduction, time-out, or self-exclusion) and the period or limits you would like applied.

We will handle your request as soon as reasonably possible and in line with our legal and regulatory obligations. Your communication will be treated confidentially and used only for the purpose of assisting you with responsible gaming and complying with applicable laws.